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Ordering

  • When do I need to place my order by?

    Orders for Tuesday to Friday need to be placed by 6pm the day before delivery. Orders for Saturday, Sunday and Monday need to be placed by 6pm on Friday.
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  • Is there a minimum order value?

    The minimum order for next day delivery is £50. There is no minimum for other day delivery or collection.
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  • Can I order over the phone or via email?

    Orders can be placed online at www.quartergroup.co.uk or by phone on 020 7799 7799. If you have any problems please contact us via phone or email.
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  • What if my order is late or has missing items?

    If something is likely to delay your order we’ll always endeavour to try and call to warn you. If you have not heard from us and your delivery is late, please contact us at info@quartergroup.co.uk or 020 7799 7799. If it concerns a weekend delivery please get in touch with the store your food is coming from and they will be able to help.
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  • Are there any menu restrictions?

    There are a few menu items that are only available for delivery from 12pm. All other products are available all day.
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  • Do you cater for dietary requirements?

    All our products listed on the website have allergen and nutritional information so you can make an informed decision. You can filter our products to only view vegetarian and vegan options. Please note that due to the risk of cross-contamination, we are not able to guarantee our products are free of the following products: nuts, milk, eggs, wheat, soy, gluten, sesame, celery, fish, sulphites and mustard. We do not use the following products in any of our facilities: lupin, peanuts, molluscs and crustaceans.
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  • Does your food come with cutlery and napkins?

    Our system allows you to order cutlery and napkins with your food free of charge.
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  • Can I make adjustments to the set boxes?

    It is not possible to make adjustments to the set boxes. These have all been designed to make ordering easy and include a built-in discount. However, you can create your own box using any item from our online catalogue.
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  • Can I cancel or amend my order?

    Yes. You can cancel or amend orders right up to the cut-off time. If you have any problems, please contact us on 020 7799 4999.
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  • What are your opening hours?

    Please see the site's footer to learn about our opening hours.
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