Refunds & Cancellations Policy

Refund policy

All of our products are freshly prepared and inspected by our highly trained staff prior to delivery. We are confident that when your products leave us, they will be in optimum condition. However, if for any reason you are not happy with the goods you have received, please contact us within 24 hours by telephone on 020 7799 4999 or by email at info@quartergroup.co.uk. Please return any goods in unused and undamaged condition within 7 days of purchase, for an exchange or full refund. It is your responsibility to make sure the goods are returned to us safely and at your expense.

Food hampers, gift boxes and other perishable food

Hampers and set boxes are collections of food and drink items packaged in containers such as wicker baskets or packaging boxes. When hampers and selection boxes contain perishable items with a short date before expiry, your statutory right to withdraw purchases within the 14-day ‘cooling-off’ period does not apply. Otherwise, your 14-day ‘cooling-off’ period begins from the date of delivery. This qualification also applies to any perishable food supplied by us with a short date before expiring.

The hampers and set boxes displayed on our website contain only the items listed. Any props used in the photographs are not included in the hampers and selection boxes unless expressly stated otherwise.

Product appearance and description

We have made every effort to display the appearance of our products as accurately as possible. This includes, but is not limited to, colours, dimensions, specifications, descriptions and packaging. We may from time to time alter the product specifications of items displayed on our website without prior notice. The packaging of our products may also vary from time to time, but this will not affect the contents.

Substitution policy

Quarter Group reserves the right to substitute an item with another item of equal or greater value than the original, or issue a refund for the product. This applies to items within hampers, set boxes and bespoke selections. In these circumstances, we will make every effort to ensure that the style and quality of the substitution is as similar to the original item as possible.

We may also select a replacement item if we believe it is in keeping with a particular theme of one of our selection boxes.

In instances where we believe we must make a substitution; we will make every effort to notify you of this ahead of time. Where this is not possible, we will enclose a note of explanation in your order.

Cancellations

Should you wish to cancel your order, please contact customer services by e-mail at info@quartergroup.co.uk or on 020 7799 4999. Provided your cancellation request is received before your items have been dispatched, we will cancel your order and refund you in full without charge.

Should your items already be on their way to your chosen address, it may not always be possible to stop them from being delivered in time. In these instances, you must take every reasonable step to ensure the goods do not become damaged or spoiled until such a time as we can arrange collection. Failure to do so may result in a refund being partially or wholly refused.